Shipping policy
ZELPORA
SHIPPING POLICY
Last updated: September 7, 2026
At Zelpora, we carefully process every order and work with trusted fulfillment and shipping partners to deliver your purchases safely and efficiently.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, product launches, holidays, or promotional events, processing times may be longer than usual.
You will receive an order confirmation after your purchase has been successfully placed and a shipping confirmation with tracking information once your order has shipped.
SHIPPING TIMES
Estimated delivery times vary depending on the product, destination, shipping method, and fulfillment location.
Typical delivery times are:
Standard Shipping: 5–12 business days
Please note that these are estimated delivery windows and are not guaranteed delivery dates.
Some products may arrive sooner or later depending on availability, carrier conditions, and the location from which the order is fulfilled.
SHIPPING COSTS
Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.
From time to time, Zelpora may offer free shipping promotions or other shipping discounts.
TRACKING INFORMATION
Once your order has shipped, you will receive tracking information when available.
Tracking information may take some time to update after the package has been handed to the carrier.
If tracking shows that your package has been delivered but you have not received it, please first check around your delivery location and with household members or neighbors.
If you are still unable to locate your package, please contact the shipping carrier and then contact Zelpora for assistance.
MULTIPLE ITEMS AND SEPARATE SHIPMENTS
If your order contains multiple products, your items may be shipped separately.
Products may be fulfilled from different locations or suppliers, which means you may receive multiple packages and separate tracking numbers for the same order.
You will not necessarily receive all items in an order at the same time.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing your order.
Zelpora is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or shipment.
DELIVERY DELAYS
Zelpora is not responsible for shipping delays caused by circumstances outside of our reasonable control.
These circumstances may include:
• Severe weather
• Natural disasters
• Carrier delays
• Transportation disruptions
• Holidays and increased shipping volume
• Customs delays
• Incorrect or incomplete shipping information
• Supplier or fulfillment delays
• Government restrictions or other unforeseen circumstances
If your package is delayed, please use the tracking information provided to monitor its progress.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package appears to be lost, stolen, or damaged during transit, please contact the shipping carrier as soon as possible.
If your package arrives damaged, please contact Zelpora within 7 days of delivery and provide your order number along with clear photographs of the package and product.
We will review the situation and work with you to determine an appropriate resolution.
INTERNATIONAL SHIPPING
If international shipping is offered, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary significantly depending on customs processing and local carriers.
ORDER CANCELLATIONS
Because orders may enter processing quickly, cancellation requests must be submitted as soon as possible.
Once an order has been processed, fulfilled, or shipped, we may be unable to cancel it.
If the order has already shipped, it may be eligible for a return according to our Return & Refund Policy.
SHIPPING RESTRICTIONS
Certain products may have shipping restrictions based on the destination, product type, carrier requirements, or applicable laws.
If a product cannot be shipped to your location, we reserve the right to cancel the affected order and provide an appropriate refund.
CONTACT US
If you have questions regarding your order or shipping, please contact Zelpora using the customer service contact information provided on our website.
Please include your order number when contacting us about an existing order.
Zelpora
Considered in Every Detail.