Refund policy
ZELPORA
RETURN & REFUND POLICY
Last updated: September 7, 2026
At Zelpora, every order is thoughtfully selected and prepared with care. We want you to feel confident in your purchase and be satisfied with your experience.
RETURNS
Zelpora accepts eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
• Be unused and in its original condition
• Be in its original packaging, where applicable
• Include all original accessories, tags, and components
• Not show signs of use, damage, alteration, or wear
Items that do not meet these requirements may not be eligible for a refund.
NON-RETURNABLE ITEMS
For hygiene, safety, and quality-control reasons, certain products may be final sale and cannot be returned once opened or used.
This may include:
• Personal-care or beauty products that have been opened or used
• Items specifically identified as final sale
• Customized or personalized items
• Gift cards
• Items damaged through misuse, improper care, or normal wear and tear
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact Zelpora within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs or video showing the item and packaging
If the issue is confirmed to be the result of an error or product defect, Zelpora will work to provide an appropriate resolution, which may include a replacement or full refund.
Please do not return a damaged or incorrect item before contacting us.
CUSTOMER-REQUESTED RETURNS
If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the item meets the return requirements above.
Unless the return is due to an error on our part or a defective or damaged product, return shipping costs are the responsibility of the customer.
REFUNDS
Once your return is received and inspected, Zelpora will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part, a defective product, or an item arriving damaged.
ORDER CANCELLATIONS
Because orders may be processed quickly, cancellation requests must be submitted as soon as possible.
Once an order has entered processing, been shipped, or been fulfilled, Zelpora may be unable to cancel it. In that case, the order must be handled under our standard return policy.
EXCHANGES
Zelpora does not guarantee direct exchanges.
If you need a different item, size, color, or variation, you may return the original eligible item and place a new order.
HOW TO REQUEST A RETURN
To request a return, please contact Zelpora's customer service team using the contact information provided on our website.
Please include "Return Request" in the subject line and provide your order number and reason for the return.
Our team will provide further instructions if your return is eligible.
SHIPPING ADDRESS ERRORS
Customers are responsible for providing an accurate shipping address at checkout.
Zelpora is not responsible for orders delivered to an incorrectly entered or incomplete address provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.
POLICY CHANGES
Zelpora reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
Zelpora
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